SharmTransfer.com
Effective Date: April 28, 2026
At SharmTransfer, we are committed to providing a seamless and reliable taxi service. This Returns and Refund Policy explains when and how refunds or adjustments may apply to your bookings.
1. Booking Cancellations
- You may cancel your booking at any time before the scheduled pickup.
- Full refund: If you cancel at least 24 hours before the scheduled ride.
- Partial refund: If you cancel within 24 hours of the scheduled ride, a cancellation fee may apply.
- No refund: If the ride has already started or the cancellation is made after the scheduled pickup time.
2. Refunds
- Refunds are processed to the original payment method within 5–7 business days after approval.
- If the payment was made via a third-party service (e.g., PayPal or a bank card), processing times may vary depending on the provider.
- Refunds may be adjusted for any applicable service fees.
3. Service Issues
If you experience a problem with your ride (e.g., vehicle issues, driver delays, or other service failures):
- Contact our customer support immediately at info@sharmtransfer.com or +20 10 20 8282 30.
- Provide your booking details and a brief description of the issue.
- Our team will review your case and determine if a partial or full refund is warranted.
4. Non-Refundable Situations
Refunds are generally not available for:
- No-shows or late arrivals by passengers
- Change of mind after the ride has started
- Additional charges requested during the ride (e.g., extra stops or tolls)
5. Contact Us
For any questions, cancellations, or refund requests, please contact us:
Email: info@sharmtransfer.com
Phone: +20 10 20 8282 30
Address: Sharm El Sheikh, Egypt
Note: This policy may be updated periodically. The latest version will always be available on this page with the updated effective date.