Terms & Conditions and Cancellation Policy

1. Booking and Confirmation

• All bookings are subject to availability and confirmation by Sharm Transfer.
• Customers must provide accurate booking information, including their name, contact number, pickup location, destination, travel date, passenger numbers and any relevant flight details.
• For airport transfers, customers should provide their complete flight number and scheduled arrival time to help us monitor the flight and coordinate pickup.
• Customers should review their confirmation carefully and contact us promptly if any information is incorrect.
• Special requests, including child seats, additional luggage, accessibility requirements or a particular vehicle type, must be requested in advance and confirmed by our team.
• A booking is confirmed once Sharm Transfer has issued written confirmation and any required payment has been completed.

2. Prices and Payments

• The price confirmed at the time of booking applies to the agreed service, route, vehicle category and number of passengers.
• Any additional stops, waiting time beyond the agreed allowance, route changes or extra services may incur additional charges. These will be communicated to the customer before being added wherever reasonably possible.
• Payment methods and payment deadlines will be communicated during the booking process.
• Where a deposit or advance payment is required, the booking may remain unconfirmed until the required payment is received.
• Any special payment or cancellation conditions relating to a particular service will be communicated before the booking is finalised.

3. Airport Transfers

Flight Monitoring and Delays

We monitor the flight information supplied with airport transfer bookings and make reasonable efforts to adjust pickup arrangements when a flight is delayed.

Flight monitoring does not remove the customer’s responsibility to provide the correct flight number and contact details.

If your flight number, arrival airport or travel arrangements change, please notify us as soon as possible.

Meeting Your Driver

Your booking confirmation will provide the relevant pickup instructions. For airport arrivals, the driver or our representative will advise you of the designated meeting point.

Please keep your phone switched on and ensure that your contact number is reachable through calls or messages.

Waiting Time

Airport and hotel pickup waiting arrangements will be communicated in your booking confirmation or by our team. If you cannot locate your driver, please contact Sharm Transfer before leaving the pickup area or arranging alternative transportation.

Passenger and Luggage Requirements

Customers must book a vehicle suitable for their passenger numbers and luggage. Every passenger must occupy an appropriate seat and use the available seatbelt.

Please inform us in advance about oversized luggage, pushchairs, mobility equipment or other special requirements.

4. Cancellation Policy: Transfers

We understand that travel plans can change. Our standard cancellation policy for transfers is:

• More than 24 hours before pickup: Free cancellation and a full refund of any amount paid for the cancelled service.
• Within 24 hours of pickup: The booking may be subject to a cancellation charge of up to 100% of the service price.
• No-show: No refund may be available where the customer fails to attend the agreed pickup, cannot be reached using the contact details provided and the driver has fulfilled the applicable pickup and waiting arrangements.

For return transfers, each journey should be cancelled or amended explicitly. Cancelling one journey does not automatically cancel the other.

The 24-hour cancellation period is calculated using the local time in Egypt, based on the scheduled pickup time.

Flight Delays and Cancellations

If your flight is delayed, we will make reasonable efforts to adjust the pickup arrangements using the flight information provided.

If your flight is cancelled, diverted or significantly rescheduled, contact us as soon as possible. We will review the circumstances and advise whether the transfer can be rescheduled or cancelled.

Flight delays or cancellations will not automatically be treated as a customer no-show where the customer has provided correct flight details and kept us informed as reasonably possible.

5. Cancellation Policy: Tours and Excursions

Unless a different cancellation policy is clearly communicated before booking, the following standard rules apply to excursions:

• More than 24 hours before the excursion: Free cancellation and a full refund of any amount paid.
• Within 24 hours of the excursion: The booking may be subject to a cancellation charge of up to 100% of the excursion price.
• No-show or failure to attend: The booking may be non-refundable if the customer fails to arrive at the agreed pickup point or meeting location on time and does not contact us.

Some excursions require advance commitments to third-party suppliers, including airlines, boats, ticket providers and activity operators. These bookings may have different cancellation deadlines or non-refundable costs.

Where special cancellation conditions apply, they will be communicated before the booking is confirmed. The specific conditions agreed for that excursion will take precedence over the standard cancellation rules, subject to applicable law.

6. Changes to Bookings

Customers should contact Sharm Transfer as early as possible if they need to change a booking.

• Changes requested more than 24 hours before the scheduled service will normally be accommodated without an amendment fee, subject to availability.
• Changes requested within 24 hours of the service are subject to availability and may involve additional costs.
• Changes to the pickup time, date, destination, passenger numbers, vehicle category or excursion type may affect the price.
• We cannot guarantee changes requested after a driver, vehicle, guide, ticket or other service has already been arranged.

No change is confirmed until Sharm Transfer has provided written confirmation.

7. Cancellations by Sharm Transfer or the Service Provider

In exceptional circumstances, we may need to cancel or modify a service because of safety concerns, severe weather, operational disruptions, supplier cancellations or other circumstances beyond our reasonable control.

Where we cancel a service and cannot provide a suitable alternative, the customer will be offered a full refund for the affected service or another mutually agreed solution.

For excursions affected by weather or sea conditions, the relevant activity operator may determine whether it is safe to proceed.

If an alternative date or service is offered, the customer may choose whether to accept it or receive the applicable refund.

8. Refunds

• Approved refunds will normally be issued to the original payment method.
• Refund processing times depend on the payment provider, bank and payment method.
• Any refund amount will be calculated according to the cancellation terms applicable to the booking.
• Where only part of a booking is cancelled, any refund will relate to the cancelled portion, subject to the agreed terms.
• Where a service cannot be delivered because of a failure attributable to Sharm Transfer, the customer will be offered an appropriate remedy in accordance with these terms and applicable law.

If you believe a refund is due, please contact our team with your booking reference and relevant details.

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate booking and contact information.
• Arriving at the agreed pickup point at the confirmed time.
• Following reasonable instructions from drivers, guides and activity operators.
• Ensuring that passports, visas, tickets and other required travel documents are valid and available.
• Informing us in advance of relevant mobility, luggage, child-seat or accessibility requirements.
• Supervising children and ensuring that all passengers follow applicable safety instructions.
• Contacting Sharm Transfer promptly if they experience a problem with their pickup or excursion.

Sharm Transfer cannot guarantee a successful service where incorrect information, missing travel documents or a failure to attend prevents the service from being provided.

10. Third-Party Activities and Excursions

Certain excursions may be operated wholly or partly by independent activity providers, boat operators, guides, transport companies or ticket suppliers.

Customers must follow the applicable safety instructions and any additional conditions communicated for the activity.

Where third-party cancellation conditions apply, these will be disclosed before booking where applicable. Sharm Transfer will assist with relevant enquiries and cancellation requests.

11. Complaints and Customer Support

If you experience a problem with a transfer or excursion, please contact Sharm Transfer as soon as possible so that we have a reasonable opportunity to investigate and resolve it.

Please provide your booking reference, service date, a description of the issue and any relevant supporting information.

Complaints should be submitted promptly, preferably within seven days of the service, to help us investigate while the details are still available. This request does not limit any mandatory legal rights or statutory complaint periods.

12. Liability and Unforeseen Circumstances

Sharm Transfer will make reasonable efforts to provide the services described in the booking confirmation.

We are not responsible for delays or disruptions caused by circumstances outside our reasonable control, including traffic congestion, road closures, government restrictions, severe weather or third-party operational failures.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

13. Privacy and Booking Information

We use the information provided by customers to manage bookings, coordinate transportation and excursions, communicate service updates and provide customer support.

Booking information will be handled in accordance with applicable data protection requirements and our privacy policy.

14. Applicable Law and Consumer Rights

These Terms & Conditions are subject to applicable laws and regulations. Nothing in this policy is intended to remove any consumer rights that cannot legally be excluded or restricted.

Where a specific booking is subject to additional mandatory conditions, those conditions will apply as required by law.

15. Contact Sharm Transfer

For cancellations, amendments, refund requests or questions about your booking, please contact Sharm Transfer using the official contact details provided on our website or in your booking confirmation.